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37 - ITC - Information Technology - Miscellaneous

ITC 105 - Enterprise Information Systems (EIS)

Code Start Date Duration Venue
ITC 105 22 July 2024 5 Days Istanbul Registration Form Link
ITC 105 26 August 2024 5 Days Istanbul Registration Form Link
ITC 105 30 September 2024 5 Days Istanbul Registration Form Link
ITC 105 04 November 2024 5 Days Istanbul Registration Form Link
ITC 105 09 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

All main computer systems for large enterprises/holdings/company groups are covered in this 5-day course, like

·       ERP           (4 days)

·       CRM         (1 day)


Enterprise Resource Planning (ERP) systems are data processing systems for large enterprises, to automate the processes in all departments of the enterprise. Such applications are database-intense programs, covering supply chain management, production planning, materials acquisition and management, purchasing, payment, system management, accounting, product costing, financial management, warehouse management, customer order processing, shipping, delivery, sales etc.

Customer Relationship Management (CRM) systems are data processing systems for recording all kinds of customer contacts and reporting all customer and sales relevant information.

Course Objectives

  • Learning what is important in an ERP system
  • Taking ERP decisions confidently
  • Implementing ERP system with clear vision 
  • Dealing with CRM system in addition to the ERP system

Who Should Attend?

  • IT Managers responsible for deciding an EIS system
  • Executive Managers, who has to buy an EIS system
  • IT specialists without ERP knowledge
  • IT Project Managers for ERP/CRM
  • ERP Specialists
  • IT personal planning to launch an EIS software in the near future

Course Details/Schedule

Day 1

  • Management Pyramid with Information Requirements
  • ERP characteristics
  • Evolution of ERP
  • Business Processes and ERP
  • ERP components and its set-up
  • ERP tiers
  • E-Business and ERP
  • System benefits of an ERP system
  • System limitations of an ERP system
  • Business benefits of an ERP system
  • Business limitations of an ERP system
  • Screen shots & videos

Day 2

  • Most important international vendors
  • The advantages and disadvantages of international vendors
  • ERP Vendor selection criteria
  • Vendor evaluation
  • ERP modules overview
  • ERP modules of important vendors
  • Hardware & software components of an ERP
  • Benefits of each ERP module
  • Screen shots & videos

Day 3

  • ERP Architectures
  • 3-Tier architecture
  • Benefits and Drawbacks of architectures
  • A typical set-up with Oracle ERP
  • Third party issues
  • Database Requirements
  • ERP Governance
  • Cloud architecture for ERP
  • Benefits and Drawbacks of Cloud architectures for ERP
  • Screen shots & videos

Day 4

  • Project management
  • Project roles & responsibilities
  • Project Organization
  • ERP and Virtualization
  • Benefits and Drawbacks of Virtualization
  • Screen shots & videos

Day 5

  • CRM Guidelines
  • CRM Life cycle
  • Evolution of e-CRM programs
  • Types of e-CRM
  • E-CRM Technology
  • E-CRM components
  • Sales Analysis Functions
  • Sales Support Functions
  • International CRM programs like Siebel, SAP, Oracle, Microsoft
  • Local CRM programs
  • Screen shots & videos