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37 - ITC - Information Technology - Miscellaneous

ITC 205 - Salesforce Designing, Planning and Implementation

Code Start Date Duration Venue
ITC 205 24 June 2024 5 Days Istanbul Registration Form Link
ITC 205 22 July 2024 5 Days Istanbul Registration Form Link
ITC 205 26 August 2024 5 Days Istanbul Registration Form Link
ITC 205 30 September 2024 5 Days Istanbul Registration Form Link
ITC 205 04 November 2024 5 Days Istanbul Registration Form Link
ITC 205 09 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

This course is designed as a complete guide for companies who are willing to implement Salesforce. It is designed to provide a comprehansive and hands on experience of salesforce implementation. Many aspects of Salesforce implementation are discussed. Salesforce products, solutions, management objectives, organisational design, Salesforce integration services, process management (including validations, workflows, process builder), customizing application, working on development environment, mobile app design are also covered.

Course Objectives

  • Focusing and offers expertise in working with Salesforce CRM programs in order to bring organizations closer to their customers
  • Defining the right scope of Salesforce Application
  • Elaborating on the various aspects of Salesforce CRM
  • Designing a successfull implementation project
  • Practicing and preparing an application process plan
  • Planning for changes in technology, processes and organisation

Who Should Attend?

  • Sales persons
  • Marketing persons
  • Developers
  • Project Managers
  • Change Managers
  • Business Managers
  • Executives

Course Details/Schedule

Day 1

  • Salesforce and its solutions (Products and Services)
  • How would it fit to companies regarding company needs
  • Choosing right solution: cost effective yet scaleable
  • Designing IT side of the company
  • Designing business side of the company
  • Where to use salesforce and where not to use it

Day 2

  • Getting Ready with a plan
  • Preparing the right product
  • Preparing IT change plan
  • Preparing organisational change plan
  • Designing Salesforce implementation project
  • List of common preparation actions required
  • Best practises and lessons learned

Day 3

  • Practical session 
  • Workshop to prepare guide for a smooth product project plan
  • Evaluation of outcome and discussion

Day 4

  • Must have Hyper care actions
  • Be prepared for these cases
  • How to be a champion of salesforce
  • How to provide support for salesforce
  • Moving on with Salesforce
  • How to plan ahead after your implementation
  • How much further to implement Salesforce
  • How to best use outsourced Salesforce develeoper/consultant/admins
  • How to best use inhouse Salesforce develeoper/consultant/admins
  • How to manage Salesforce improvement projects and support proces

Day 5

  • Practical Session
  • Hands on architecture designs
  • Mobile app designs
  • Integration designs