(Click Category to List Courses)
23 - CSM - Public Relations, Communication Skills & Office Management
CSM 106 - Communication Design, Strategies and Dealing with Others
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| CSM 106 | 27 March 2023 | 5 Days | Istanbul | Registration Form Link |
| CSM 106 | 22 May 2023 | 5 Days | Istanbul | Registration Form Link |
| CSM 106 | 17 July 2023 | 5 Days | Istanbul | Registration Form Link |
| CSM 106 | 11 September 2023 | 5 Days | Istanbul | Registration Form Link |
| CSM 106 | 06 November 2023 | 5 Days | Istanbul | Registration Form Link |
| CSM 106 | 25 December 2023 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications.
Course Objectives
- Identifying the range of communication used in business
- Identifying effective and ineffective communication
- Identifying and handling barriers in communication
- Understanding how to conduct successful business meetings
- Identifying and appreciating the techniques that can improve your personal communication skills
Who Should Attend?
- Supervisors
- Managers
- Executives
- Anyone who needs to improve his/her communication skills
Course Details/Schedule
Day 1
- What is communication?
- Businesses communication with customers
- The importance of communicating effectively
- Handling different types of people
- Communication is a single direction
- Political barriers to communication
- Business design barriers to effective communication
- Communication strategy
- Stakeholder mapping
- Audience segmentation
Day 2
- Identifying suitable communication styles for a particular task/situation
- The main characteristics of effective communication
- Channels and tactics
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- Creating a channel strategy: targeting channels for stakeholders
- Channel segmentation
- The difference between sending a message and communicating it
- Techniques for effective communication
- Positioning and messages
- Observance
- Clarity and brevity
Day 3
- Listening and understanding
- Non-verbal communication
- Emotional Intelligence
- Self-Efficacy & self-confidence
- Providing Feedback
- How technology assists with communication
- Effective use of body language
Day 4
- Communication at certain situations
- Meetings management
- Presentations
- Events and conferences
- Reports and evaluations
- Questioning skills
- Evaluate Your Communication Strategy
Day 5
- Conflicts management
- Several causes of workplace conflict
- Habits of unfavorable people
- What happens when we interact with difficult people?
- Strategies to dealing with difficult people
- Controlling negative emotions
- Bringing political civility into the workplace
- Consistent and fair treatment of people's opinions
- Health and wellness
- Proactive conflict management
