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24 - CSM - Public Relations, Communication Skills & Office Management

CSM 106 - Communication Design, Strategies and Dealing with Others

Code Start Date Duration Venue
CSM 106 15 July 2024 5 Days Istanbul Registration Form Link
CSM 106 12 August 2024 5 Days Istanbul Registration Form Link
CSM 106 09 September 2024 5 Days Istanbul Registration Form Link
CSM 106 07 October 2024 5 Days Istanbul Registration Form Link
CSM 106 04 November 2024 5 Days Istanbul Registration Form Link
CSM 106 02 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications.

Course Objectives

  • Identifying the range of communication used in business
  • Identifying effective and ineffective communication
  • Identifying and handling barriers in communication
  • Understanding how to conduct successful business meetings
  • Identifying and appreciating the techniques that can improve your personal communication skills

Who Should Attend?

  • Telephone Operators
  • Customer Service staff
  • Team Leaders
  • Supervisors
  • Managers
  • Executives
  • Anyone who needs to improve his/her communication skills 

Course Details/Schedule

Day 1

  • What is communication? 
  • Businesses communication with customers
  • The importance of communicating effectively
  • Handling different types of people
  • Communication is a single direction 
  • Political barriers to communication
  • Business design barriers to effective communication
  • Communication strategy
  • Stakeholder mapping
  • Audience segmentation

Day 2

  • Identifying suitable communication styles for a particular task/situation
  • The main characteristics of effective communication
  • Channels and tactics
  • Creating a channel strategy: targeting channels for stakeholders
  • Channel segmentation
  • The difference between sending a message and communicating it
  • Techniques for effective communication
  • Positioning and messages
  • Observance
  • Clarity and brevity


Day 3

  • Listening and understanding
  • Non-verbal communication
  • Emotional Intelligence
  • Self-Efficacy & self-confidence
  • Providing Feedback
  • How technology assists with communication
  • Effective use of body language 

Day 4

  • Communication at certain situations 
  • Meetings management 
  • Presentations 
  • Events and conferences 
  • Reports and evaluations 
  • Questioning skills
  • Evaluate Your Communication Strategy

Day 5

  • Conflicts management
  • Several causes of workplace conflict
  • Habits of unfavorable people 
  • What happens when we interact with difficult people?
  • Strategies to dealing with difficult people
  • Controlling negative emotions 
  • Bringing political civility into the workplace
  • Consistent and fair treatment of people's opinions
  • Health and wellness
  • Proactive conflict management