(Click Category to List Courses)

1 - MLC - Management and Leadership

MLC 121 - People Management

Code Start Date Duration Venue
MLC 121 05 August 2024 5 Days Istanbul Registration Form Link
MLC 121 09 September 2024 5 Days Istanbul Registration Form Link
MLC 121 07 October 2024 5 Days Manchester Registration Form Link
MLC 121 18 November 2024 5 Days Istanbul Registration Form Link
MLC 121 23 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

This course helps participants to understand and appreciate a combination of human and social skills, and technical competence, required by managers to carry out the process of management in the execution of their work. The course will introduce participants to the importance of their ability to connect with other people, based on trust and respect, in order to achieve corporate results & financial success. Connecting with people is about making that positive link between personal values and beliefs and the external world in which we live and work.

Course Objectives

  • Understanding and appreciatng the importance of people management skills to business success
  • Understanding and appreciating the importance of self management and working with differences
  • Learning how to identify conflicts and deal with them confidently and effectively
  • Learning how to work effectively with and in teams
  • Understanding how to communicate effectively with people

Who Should Attend?

  • Executives 
  • Managers
  • Supervisors
  • Anyone planning to become more effective in managing people

Course Details/Schedule

Day 1

  • Understanding human nature & behaviours
  • Different people styles at work & how to deal with each style
  • The challenge of management in the new normal in an age of uncertainty
  • People management skills concepts
  • The management role: from macro to micro
  • Interpersonal and intrapersonal communication skills
  • How to build long-lasting relationships based on trust and respect
  • The importance of self management
  • How to develop positive thinking and a positive attitude at work

Day 2

  • Introduction to different leadership styles
  • Developing potential and using natural talents
  • The importance of self management when dealing with differences.
  • Managing for continuous improvement 
  • Digital transformation and Business Model Regeneration
  • Kaizen: philosophy to practice  
  • Organisational development and diagnostic tools that raise performance
  • Organisational culture, dynamic tension and change management issues
  • Leading change initiatives: solution focused change

Day 3

  • Relationship Awareness Theory; exploring motivational values 
  • Introduction to conflict management
  • Organisational disagreement and conflict: positive outcomes
  • Identifying and managing conflicts
  • Analysing my response to conflict
  • Negotiation: simple rules of engagement, and reasonable conflict resolutions.
  • Communication: difficult and bad decisions
  • Reciprocity: managing without confrontation

Day 4

  • Building work teams and work groups
  • Selecting team members and different team roles
  • The ideal team size
  • How to keep teams focused
  • Formal and informal teams and work groups
  • Managing virtual and high performing teams 
  • Dysfunctional teams: raising performance through trust 
  • Creating alignment and functional commitment: empowering the team 
  • Communication and coaching to motivate teams
  • Achieving results through others: empowering delegation

Day 5

  • Decision Making and Problem Solving 
  • Thinking slow and thinking fast 
  • Managing creativity and innovation  
  • Harnessing the collective wisdom of the team 
  • Breaking self-imposed mental blocks that limit expansive thinking 
  • Managing crisis: resilience, prioritisation, delegation and empowerment 
  • Effective team communications
  • Workplace communication methods
  • Appropriate communications models
  • Barriers to effective communication