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47 - AVI - Aviation & Avionics Technologies

ATC 119 - Station / Ground Handling Management

Code Start Date Duration Venue
ATC 119 09 October 2023 5 Days Istanbul Registration Form Link
ATC 119 04 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

This course helps you understand ground handling functions, from marshaling to pushback, check-in to deicing. Review management responsibilities on the ramp and in the passenger and cargo terminals.

Course Objectives

  • Managing all ground handling services 
  • Increasing the efficiency of your stations as an airline or service provider
  • Working within the frame of Airport Handling Manual and Standard Ground Handling Agreement

Who Should Attend?

  • Managers
  • Airline station officers
  • Ground handling managers and supervisors
  • Airport authorities

Course Details/Schedule

Day 1

  • Cooperation between airlines and service providers
  • Duties of the station manager

Day 2

  • Principles of customer service
  • Facilitation and simplifying passenger travel 

Day 3

  • Ramp, cargo and terminal activities
  • Service level agreements 

Day 4

  • Resources and GSE management
  • Aviation security awareness

Day 5

  • Baggage handling
  • Emergency response planning