Course Details/Schedule

Week 1

• The Middle Manager Development
• Developing as a Leader
• The core functions of leadership
• The Five Essential Leadership Approaches
• Being a prepared, proactive, and reflective leader
• Leading at a strategic level
• Self-management
• Getting empowered and authorized employees around

Week 2

• Goal Setting and Planning
• Purpose, vision, mission, values and goals
• Setting goals effectively
• SMART business goal and setting
• Making an Action Plan
• Strategic planning
• Understanding Strategic Models and Paradigms
• Developing a strategic road map
• Documenting the plan
• Effective Strategic Implementation

Week 3

• SWOT and GAP Analysis
• Getting a SWOT analysis used
• Critical Success Factors (CSF’s)
• To SWOT or not to SWOT
• A five step process to an effective SWOT analysis
• What is the Gap Analysis?
• Breakaway gaps
• Common gaps
• Exhaustion gaps

Week 4

• Time and Priority Management
• Aligning time management to priorities
• Personal time management styles
• Monitoring and improving time management style
• The value and importance of delegation
• Balancing work/life loads

Week 5

• Transformational Leadership
• Change Management
• Resistance and reactions to change
• Phases of transformation
• Harnessing emotion
• Making change sticks
• Extrinsic motivation and reward
• Influence: Tools of persuasion

Week 6

• Team Building & Team Management
• The criteria for successful teams
• Team building stages
• Choosing the right talent and skills
• Minimum and maximum levels of tolerance among team members
• Building the teamwork spirit among team members

Week 7

• Decision making techniques
• Multiple Criteria Decision Analysis
• Paired Comparison Analysis
• Analytic Hierarchy Process (AHP)
• Decision making tree
• Influence diagrams (ID)
• Net Present Value (NPV) and Present Value (PV)

Week 8

• Performance Management Using Key Performance Indicators (KPI)
• Balanced scorecards
• Performance management context
• Performance measurement tools
• The purpose of using KPIs
• Procedural techniques for creating KPIs
• Quantitate and qualitative KPIs
• Operational KPIs: inputs, outputs, and impact

Week 9

• Analytical and Critical Thinking
• Core critical thinking skills and concepts
• Main lines of reasoning
• Analytical thinking tools
• Thinking critically step-by-step
• Visual ways to improve analytical skills

Week 10

• The Six Hats and Lateral Thinking
• The concept of parallel thinking
• The six distinct thinking modes of Six Thinking Hats
• Separating facts from feelings
• Managing different styles of thinking
• Effective techniques for multi-tasking

Week 11

• Leading with Emotional Intelligence
• How to raise your EI
• Shaping social care
• Understanding one’s self, others and organizational cultures
• EI models: Ability model, Mixed model, Trait model
• Managing negative emotions
• Developing empathy

Week 12

• Effective Communication skills
• Best communication methods
• Using multiple channels to get the message across
• How to communicate leadership changes
• The importance of listening skills in team communication
• Maintaining healthy levels of communication among team members
• Evaluating the effectiveness of our communication

Week 13

• Accountability in Workplace
• Creating a culture of accountability within all employees
• The accountability cycle
• Building blocks of accountability
• Manager’s role in the accountability cycle
• Improving feedback skills
• Ingredients of good feedback
• Feedback at one-to-one meetings
• Providing support and trust
• Avoiding blame shifting
• Managing conflict at an early stage