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51 - LONG - Long-Term Programs
LONG 512 - Mid-Management and Leadership Skills (13 Weeks)
Please contact us for fees
Course Description
Leadership skills have now been universally recognized as a key ingredient in management. A good manager is now by definition a leader. This course introduces participants on how to guide their teams and organization. The role of a leader is explained, while participants explore the basic leadership skills. In this course, participants will learn how to spot out potential leader also in order to train them be leaders themselves.
Note:"The minimum number of participants to conduct this course is 3 person"
Course Objectives
- Understanding the key features of a leader
- Learning how to set goals of an organization
- Organizing times and priorities to minimize delays and stress
- Leading teams effectively to meet organizational goals
- Creating positive workplace culture
- Developing mentoring and coaching skills
- Planning and leading change in a career path
Who Should Attend?
- Managers
- Supervisors
- Anyone who aspires to build his leadership qualities
- Anyone who is or will be responsible for leading teams or individuals
Course Details/Schedule
Week 1
- The Middle Manager Development
- Developing as a Leader
- The core functions of leadership
- The Five Essential Leadership Approaches
- Being a prepared, proactive, and reflective leader
- Leading at a strategic level
- Self-management
- Getting empowered and authorized employees around
Week 2
- Goal Setting and Planning
- Purpose, vision, mission, values and goals
- Setting goals effectively
- SMART business goal and setting
- Making an Action Plan
- Strategic planning
- Understanding Strategic Models and Paradigms
- Developing a strategic road map
- Documenting the plan
- Effective Strategic Implementation
Week 3
- SWOT and GAP Analysis
- Getting a SWOT analysis used
- Critical Success Factors (CSF’s)
- To SWOT or not to SWOT
- A five step process to an effective SWOT analysis
- What is the Gap Analysis?
- Breakaway gaps
- Common gaps
- Exhaustion gaps
Week 4
- Time and Priority Management
- Aligning time management to priorities
- Personal time management styles
- Monitoring and improving time management style
- The value and importance of delegation
- Balancing work/life loads
Week 5
- Transformational Leadership
- Change Management
- Resistance and reactions to change
- Phases of transformation
- Harnessing emotion
- Making change sticks
- Extrinsic motivation and reward
- Influence: Tools of persuasion
Week 6
- Team Building & Team Management
- The criteria for successful teams
- Team building stages
- Choosing the right talent and skills
- Minimum and maximum levels of tolerance among team members
- Building the teamwork spirit among team members
Week 7
- Decision making techniques
- Multiple Criteria Decision Analysis
- Paired Comparison Analysis
- Analytic Hierarchy Process (AHP)
- Decision making tree
- Influence diagrams (ID)
- Net Present Value (NPV) and Present Value (PV)
Week 8
- Performance Management Using Key Performance Indicators (KPI)
- Balanced scorecards
- Performance management context
- Performance measurement tools
- The purpose of using KPIs
- Procedural techniques for creating KPIs
- Quantitate and qualitative KPIs
- Operational KPIs: inputs, outputs, and impact
Week 9
- Analytical and Critical Thinking
- Core critical thinking skills and concepts
- Main lines of reasoning
- Analytical thinking tools
- Thinking critically step-by-step
- Visual ways to improve analytical skills
Week 10
- The Six Hats and Lateral Thinking
- The concept of parallel thinking
- The six distinct thinking modes of Six Thinking Hats
- Separating facts from feelings
- Managing different styles of thinking
- Effective techniques for multi-tasking
Week 11
- Leading with Emotional Intelligence
- How to raise your EI
- Shaping social care
- Understanding one’s self, others and organizational cultures
- EI models: Ability model, Mixed model, Trait model
- Managing negative emotions
- Developing empathy
Week 12
- Effective Communication skills
- Best communication methods
- Using multiple channels to get the message across
- How to communicate leadership changes
- The importance of listening skills in team communication
- Maintaining healthy levels of communication among team members
- Evaluating the effectiveness of our communication
Week 13
- Accountability in Workplace
- Creating a culture of accountability within all employees
- The accountability cycle
- Building blocks of accountability
- Manager’s role in the accountability cycle
- Improving feedback skills
- Ingredients of good feedback
- Feedback at one-to-one meetings
- Providing support and trust
- Avoiding blame shifting
- Managing conflict at an early stage
