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42 - IT-S Information Technology - Security and Audit

IT-S 301 - ITIL Foundation v3

Code Start Date Duration Venue
IT-S 301 15 July 2024 5 Days Istanbul Registration Form Link
IT-S 301 12 August 2024 5 Days Istanbul Registration Form Link
IT-S 301 09 September 2024 5 Days Istanbul Registration Form Link
IT-S 301 07 October 2024 5 Days Istanbul Registration Form Link
IT-S 301 04 November 2024 5 Days Istanbul Registration Form Link
IT-S 301 02 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

This course represents a source of good-practice in service management. ITIL (Information Technology Infrastructure Library) is used by organisations world-wide, to establish and improve capabilities in service management. In this exciting and dynamic course, participants will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, they will learn the core disciplines of ITIL best practices.

Course Objectives

  • Gaining an understanding of the ITIL service lifecycle and its key components
  • Identifying opportunities to develop IT processes using ITIL guidelines
  • Being able to interact with IT teams using ITIL terminology and concepts
  • Exploring IT service management processes
  • Recognizing the importance of IT and business integration

Who Should Attend?

  • Managers
  • IT Professionals
  • IT Support Staff
  • Any member of an IT team involved in the delivery of IT Services

Course Details/Schedule

Day 1

  • Service management as a practice
  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management
  • ITIL Introduction
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

Day 2

  • The V3 Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

Day 3

  • Service Strategy
  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities
  • Service Design
  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

Day 4

  • Service Transition
  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation
  • Service Operation
  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

Day 5

  • Continual Service Improvement
  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition